Request Center

Overview

Request Center is is a 100% Web-based software solution for online service.

By automating key business processes: Client Communications, Service Delivery, Information Management, WorkFlow and Time/Expense Capture, Service Portal helps you focus on Customer Service, Quality and Profitability.

Features include:

  • Capture service requests
  • Route requests to the department or individual
  • Rapidly produce results and communicate them
  • Deliver results via email or as web page
  • Store results in browsable/searchable knowledgebase
  • Capture time and expense information
  • Analyze activity by employee, client and department
  • Bill clients directly from the system

    • Modules:

  • Client Self Service
  • Request Management
  • WorkFlow Administration
  • Reporting and Analysis